Although the heading might have given you a hint, that this text is all about hockey - well...it's NOT ...sorry to disappoint you.
However , I quite often use ice-hockey team as a parable, when I talk about operating a restaurant.
In my opinion, the team is just as good as its' weakest link - and everybody's effort matters equally as much.
Even though in the last few years front of the house is brought up more often, it is still far behind what comes to chefs.
Every single one of you can probably name at least one celebrity chef without even having to give it too much effort...?!
But let's try this one: how many of you can name a celebrity waiter? Bartender?
Yeah - I rest my case.
And yet, the dish just doesn"t magically appear in front of you from the kitchen..or does it?
And who takes your orders ? Who brings you the wine?
Who is there at the door to greet you when you arrive, and who is the last one you see?
AND - who is the one, who makes sure that the restaurant is clean and your plates and cutleries as well?
Of course it is the chef , who makes the food itself , but it doesn't matter how great he or she is , it is the team effort, that counts , and makes your visit at the restaurant pleasant - or a terrible experience.
So it's about time, that we give a well deserved attention to every position, that makes restaurants/ cafés/ bars functioning properly.
I am pleased to see, that there are all sorts of competitions for waiters and sommeliers as well , where they can measure their skills and knowledge of their craft with their collagues .
And it is also great to notice, that this field still gets new blood and young talents , even though all the covid-restrictions hit this field particularly hard.
I welcome with open arms every new person to customer service -business, it is a job NOT for faint-hearted nor for a lazy butts.
But ;if you love food and drinks, and days,that are never alike, you will enjoy doing this.
If you don't mind working on the evenings, weekends and special holidays- again...this is a job for you.
If you can handle stress, can multi-task and not freeze under pressure , put your apron on already !
It doesn't hurt either, if you can tolerate people 😉..after all, we are in customer service business ..
In a particularly hard days we can always have a moment ( or two) in the walk- in freezer or volunteer to " bang some steaks" to help the chefs..lol 😉☺
We do our best to make your visit an enjoyable one , we value feedback , that's how we know where improvement needs to be done - but we are humans too..
So, if your car just broke down, or your wife gave you an earful , or your dog chewed to pieces your expensive Manolo Blahnik's please - please dont punish us for any of that 🙏
Thank you for taking your time to read this, wishing you a lovely day!
LINKS
•Skills Finland - restaurant services
https://taitaja2023.fi/en/skills-categories/catering-services/504-restaurant-service/https://taitaja2023.fi/en/skills-categories/catering-services/504-restaurant-service/
• Cook of the year / waiter of the year
https://www.vuodenkokki.fi/https://www.vuodenkokki.fi/
• PRO - awards
https://propalkinnot.fi/finalistit/https://propalkinnot.fi/finalistit/
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